Legal Nurse Consultant
Time Tracking Software Case Study

John is a Legal Nurse Consultant (LNC) who provides professional services to law firms in assisting attorneys in cases involving healthcare and other medical issues such as medical malpractice, personal injury, toxic tort, and product liability. the primary activities for John includes:

• summarizing medical records
• conducting medical literature searches
• consultation
• developing demonstrative evidence, and preparing written materials pertaining to the medical issues to be used in legal documents suchs as affidavits, complaints, deposition and interrogatory questions/answers, offers of settlement, and mediation submission.

Before

A typical work day for John includes writing cases documents; researching on-line for medical journal articles; phone call from attorneys asking questions; reading and writing e-mail pertaining to clients' cases. John would often change from one client's case to another case when interrupted by phone call from another client; or while researching online for medical journal articles on the specific case of one client, he found that that article was in fact applies to another client's case.

Previously, John has been using a software timer to track his work time. This involved manually switching the timer between different clients' cases. However, John would often find that he forgot to switch the timer to a new client when work was performed on a different case. His manual software timer simply cannot track his adhoc work routine among multiple clients' cases accurately without John's manual involvement. This lead to inaccurate billable hours and lack of confidence in billing his clients.

After

John decides to give our time tracking software a try, and was surprised and pleased by the final result. Now, John can know, with confidence, how long he has been writing clients' case documents; researching online medical journal articles; reading & writing e-mail to clients pertaining to their cases. All of these were done without John doing manual timer switching, even if he switch from one client's case to another.

In addition, with the help of our time track software, John has built up a valuable case management resources for himself. He can now easily refer back to any other similar cases that he had previously worked on, and list all the medical journal articles, documents and e-mail that were referenced to each case. With a click, he can open these articles again and read the medical injury or diseases description, and reference it to his new case. All these result in huge time saver for John and his clients, and this distinct John from his competitors.

Today, John bill his clients with confidence. He is proud of his new found productivity and his high quality of professional services rendered to his clients.

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